FAQ
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Please Note: When ordering, You MUST ensure your shipping address is up to date, we cannot be held responsible if the shipping address is incorrect, or not current. This is your responsibility so please check it. Any changes to your order, including incorrect shipping address may result in an additional shipping charges AND small re-stocking fees (in cases where items are returned to us due to incorrect info)
“Yes. We gladly offer a 100 day warranty against any manufacturer damage or defects in materials or workmanship on all products from the date of purchase. Improper fit or 'change of mind' is not valid criteria for warranty. Damaged or defective merchandise are items that have a noticeable material or workmanship defect that is not caused by standard wear. See exchange/return info further down.”
“How does your 'GROWN Vision' program work?”
“It is simple! For every purchase that is made GROWN will provide the gift of life to 1 orphaned or injured Australian animal through our giving partner WIRES. This 'Gift' will be made on your behalf, and You will receive an official thank you gift. You can read more about this on our Grown Vision page.
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“What kind of lenses come with your eyewear?”
“As a standard, all Grown wooden eyewear comes with European Conforming (CE) UV 400 (100% UVA/UVB) lenses with infused Polarizing filters . These are designed for both the comfort and protection of your eyes by helping protect against cataracts. The TAC Lenses are stable in all weather conditions and eliminates visible glare (both atmospheric and reflective) to improve sharpness and make colors more vibrant.
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“Why should I care about polarized lenses?”
“Polarized lenses are ideal for anyone who wears sunglasses outdoors. The polarizer filter has been produced to eliminate atmospheric and reflective glare (water, car hoods, windows, etc..). Those who wear polarized lenses will notice a drastic reduction in glare, and an improvement in both colour vibrancy and sharpness. They are most popular with drivers, boaters, fisherman and skiers or snowboarders. Though they are for everyday use. ”
“Can you tell me about the materials that Grown uses?”
“Sure! Bamboo is one of the fastest growing plants in the world and is harvested only when the culms reach their greatest strength, and are mature. This ensures that the cultivation will have no impact on other species who rely on the Bamboo for nourishment. The Bamboo we typically use for our sunnies are Native to SouthEast Asia, and come in both natural and stained colours.
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“ ... We also use Zebrawood. Named after its resemblance to the striping of a Zebra, Zebrawood (also 'zebrano' or 'zingana'), is imported from Central Africa, (Gabon, Cameroon, and Congo). Zebrawood is pale brown with regular or irregular marks of dark brown that create an exciting alternating colour pattern!
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" … Ebony, is a well know hardwood and is typically selected for it's durability. Native to parts of India, Indonesia and Africa, Ebony wood is similar to zebrawood in appearance as they both have beautifully alternating patterns. Ebony however, is darker in appearance with more brown and black tones. "
" …. Canadian Maple that we use is typically in the form of 7 ply skateboard laminate. This durable hardwood is abundant in Northeastern Canada and grows as far south as Georgia. Maple has a consistent grain, making it ideal for staining and polishing. "
“ All wooden and Bamboo eyewear also comes with Premium German Silver spring hinges that allow for flexibility and the most comfortable fit. The spring hinges allow the arms to expand and contract to allow for the best fit while gently hugging your head!
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“Are these heavier than normal sunglasses?”
“Most people are surprised that the weight is almost identical to their regular sunglasses. Or even lighter! The bamboo styles are slightly lighter than the wood versions, but both materials will hug your head and fit you as good or BETTER than any mainstream or plastic sunglasses!
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“How long will my wood or bamboo sunglasses last?”
“Our products are all made of durable bamboo or hardwood which is chosen for its long lasting and visual characteristics. Grown eyewear is made to last for as long as you maintain them! That being said, there are a few tips to help maintain and preserve your sunglasses in their most pristine form...
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“To get the most from your purchase, we suggest that you do not leave your sunglasses in extreme hot or cold temperatures for extended periods as this may affect the protective coating. Always try to store your wood eyewear in the provided Microfiber pouch and clean the lenses with this material to help protect against scratches to your lens.”
“Long term care for sunglasses:
All Grown wood and bamboo products are treated with natural oils and non-allergenic waxes to help protect the material from excessive moisture as well as other elements and everyday wear. Though very uncommon, If you notice that the protective coating has worn away over time, you can reapply coatings to the affected area including beeswax or natural lip-balms.
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“Are my wood or bamboo sunglasses water proof?”
“Yes! .. and they can even float! That being said, you should try to keep them dry when you can or dry them off if they do get wet. Now go grab your water gun and enjoy your water proof wooden sunglasses! ”
“What exactly is meant by sustainable?”
“We mean that All materials are sustainably sourced from plantations in various parts of the World. This means that when the wood or Bamboo has reached maturity, they are cut and replanted to continue the cycle. Furthermore, All of GROWN's material suppliers are certified by the FSC. This verification is part of the process we take to ensure that our resources come only from ethically sourced and managed forests which are bound by the sustainable forestry management standards of the FSC.
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“What about Carbon Neutral? What is that all about?”
“To ensure a long lasting and continuously eco-friendly project, Grown participates in the carbon offset program. We seek to become carbon neutral each year by balancing our carbon emissions through helping to pay for the creation of renewable energy, landfill gas recovery and tree planting ventures.
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“What forms of payment does Grown accept?”
“We gladly accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments, all through our PayPal or Stripe (in beta testing) checkout system. Both services automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
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“How much does shipping and handling cost?”
“We do not charge a 'handling fee'and we are pleased to offer FREE shipping to anywhere in Australia and NZ!"
“How long does it take for my order to ship once placed?”
“ Once you place your order, you will receive a confirmation email. Generally, orders will arrive within 4-7 business days. Australia Post does ask us to allow extra time for shipping to rural areas, Western Australia and NZ (7- 12 business days)”
“What is Grown's EXCHANGE policy?”
“Grown will accept exchanges and returns within 14 days of receipt of your order. We can only allow exchanges and returns on unworn products purchased from growneyewear.com.au. For any manufacturer defects within 100 days (defective hinges or lenses popping out) we will replace them"
“What is Grown's RETURN policy?”
“Grown will accept returns within 14 days of receipt of your order. We can only allow exchanges and returns on unworn products purchased from growneywear.com.au. ALL items from original shipment need to be returned with your order. Returned orders will be subject to a $20 re-stocking fee.
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“Do I have to pay to ship merchandise back to you?”
“Yes. Customers are responsible for shipping all exchange/return merchandise back to our warehouse. We do not offer return shipping labels, however, we will cover the shipping back to you on an exchange.
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“What shipping method should I use to send my order back?”
“You can choose any method you like but we highly advise you choose a method that provides you with a tracking number. Grown will not take responsibility for any returned packages which are lost or damaged during transit.
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“I understand! How do I Exchange/ Return my order?”
“First, you must let us know your situation by reading and filling out this Return/Exchange Request Form. We will process it and take care of the rest!"
“How do I know my exchange /return has been processed?”
“Please allow up to 14 business days for processing from the time you return your order to us. For exchanges, you will get an email confirmation once the new pair is on its way out to you. For returns, you will be credited the full amount of your order minus a $20 restocking fee”
“I love this! How can I get involved?”
“That is amazing! We are always in need of people like you to help out! At this time we have no new positions and are not taking on any interns, but you can always help spread the message on social networking sites and blogs and we will gladly give reciprocal links to you on our Press page. You may also want to join our affiliate program (in development) and earn cash for your support!
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“Can I please have a discount??”
“Our research shows that 100% of people like discounts, but Grown redistributes a large portion of profits to support wildlife rescue and rehabilitation, and our marketing budget is very low! Due to this, we are unable to discount our products for each and every purchase made. We are however, happy to announce that we DO have sales on occasion! Sign up to our newsletter for discounts and giveaways by entering your email at the top of the page.
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